January 24, 2023 • Tech VA
When business owners handle online marketing and general technical tasks themselves, the immediate cost appears to be zero—but this perception is both inaccurate and potentially damaging to business growth. The true expense of the DIY approach extends far beyond the hours spent troubleshooting issues or watching training videos.
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Your Time Has Monetary Value
Consider this basic calculation that I review with every potential client looking to take on a technical virtual assistant:
Your hourly value: £100-£250+ (based on your service rates or business revenue generation capacity)
Average weekly hours spent on technical tasks: 5-10 hours
Monthly cost: £2,000-£10,000 in equivalent time value
This calculation often reveals that business owners are effectively "spending" thousands each month handling online marketing tasks that could be delegated for a fraction of that cost.
Beyond the raw time equation lies the efficiency factor. Tasks that might take you 3 hours to complete through research and trial-and-error can often be completed in 30 minutes by someone with specific technical and/or online marketing expertise. This 6:1 efficiency ratio means that even when paying for business support, the net financial benefit remains substantially positive.
Opportunity Cost
Every hour spent managing website updates or troubleshooting email automation failures is an hour not spent on:
Business development and sales conversations
Delivering exceptional service to current clients
Strategic planning and business evolution
Creating high-value content or offerings
Rest and renewal to prevent burnout
Error Expenses
Mistakes made as a result of doing your own online marketing can be costly. I once worked with a client who had accidentally deleted critical website elements while attempting updates, resulting in nearly three days of downtime and an estimated £4,000 in lost sales opportunities before professional help recovered the site.
Regular updates, proper configuration, and security best practices—all standard elements of professional tech VA support—significantly reduce these risks.
Stunted Business Growth
Perhaps the most significant cost is the limitation on business scalability. Technical systems that function adequately for current needs often become restrictive bottlenecks when growth occurs. Building scalable, forward-thinking systems requires technical foresight that comes from specialised experience.
The Psychological Burden
Beyond calculable costs lies the mental load of technical responsibility:
Constant Context Switching: Shifting between client work and technical/online marketing troubleshooting fragments focus and reduces overall productivity.
Decision Fatigue: The modern digital landscape presents endless options for tools and approaches, creating decision exhaustion.
General Anxiety: Many business owners report stress and uncertainty about having to deal with online marketing activities, whether it is setting up another newsletter or getting your website 'contact us' form to work - these all take you away from focusing on your business.
Perpetual Learning Curve: The rapid pace of digital evolution means the DIY approach requires constant self-education.
One client described this burden as "carrying a backpack that gets one stone heavier each week" until these tasks eventually became overwhelming.
The Efficiency Alternative
When businesses transition from DIY technical management to professional tech VA support, they typically report:
15-20 hours monthly reclaimed for core business activities
Reduced stress and improved decision-making capacity
Faster implementation of growth initiatives
More consistent client experiences
Improved system reliability and security
As one client put it after I established proper systems: "I didn't realise how much mental energy I was expending on technical concerns until they caused me more worry and stress than running my actual business."
The ultimate question isn't whether you can handle technical tasks yourself—most intelligent business owners can eventually figure out solutions. The real question is whether doing so represents the best use of your limited time and energy when alternatives exist that can deliver superior results while freeing you to focus on what you do best.
Thanks, for sharing: